Service Technician II

Employer description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We AreWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.

JOB DUTIES

Advanced Diagnostics & RepairIndependently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks

Develop and execute repair strategies for moderate-to-high complexity issues

Perform component- and sub-assembly-level testing to validate repair effectiveness

Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)

Escalate only systemic or novel failures requiring engineering intervention

Quality & Performance OwnershipMaintain strong first-pass fix performance

Meet or exceed defined productivity and throughput standards

Ensure all completed work meets quality validation requirements

Identify patterns in recurring repairs and flag potential systemic reliability concerns

Documentation & Data IntegrityDocument all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence

Ensure documentation supports trend analysis and engineering review

Maintain high standards of traceability and work-order accuracy

Operational ExcellenceMaintain tool calibration, lab organization, and component control

Support inventory accuracy and parts usage tracking

Contribute to workflow efficiency and repair process refinement

Team ContributionProvide onboarding support and technical guidance to Technician I employees

Share troubleshooting insights and best practices

Model safety standards and procedural discipline

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries

Demonstrated ability to independently troubleshoot complex integrated systems

Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)

Experience performing component-level testing and validation

Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)

Ability to prioritize workload and manage multiple repair streams independently

Flexibility to work weekends as part of a 5-day schedule

Preferred Experience, Qualifications, and Skills

Experience in robotics or automation environments

Familiarity with structured root-cause analysis methodologies

Experience collaborating cross-functionally with engineering or QA teams

Skills Scope & Decision Authority

Operates independently on the majority of repair work

Exercises judgment in troubleshooting approach

Makes repair decisions within established operational guidelines

Provides informal technical guidance to junior technicians

No formal HR authority

Additional Information

This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.