Customer Tech Implementation Lead

Employer description

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more… many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before! Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

 
 John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa  -   
Function: Marketing and Sales (CA)
Title: Customer Tech Implementation Lead - 125441 
Onsite/Remote:Onsite Position

Your Responsibilities
As a Customer Tech Implementation Lead within the Customer Success organization, located in Johnston, IA, you will own Deere’s Digital Customer Success operating model, ensuring customers consistently progress from digital connection and technology readiness to value realization, renewal, and advocacy, building the customer success capability Deere needs as its digital business scales toward 2030. You will discover, develop, and deploy the digital customer success model, reducing customer effort to value and increasing dealer efficiency by going direct to customer where and when it makes sense. 

Own the Digital Customer Success workstream within the Customer Tech Implementation strategy to operationalize capabilities, report customer success outcomes to leadership, manage cross-functional governance forums and escalate strategic risks and opportunities 
Benchmark customer success best practices and industry principles, and translate them into a customer engagement framework and Digital Customer Success playbook library 
Design and scale intelligence-led customer success plays (onboarding, guided enablement, community, and targeted intervention), defining when customers are best served through Deere-led, dealer-led, or self-service paths 
Provide day-to-day leadership for the Digital Customer Success team without direct people-management authority, onboarding new teammates, setting shared priorities and ways of working, aligning resources, and influencing peers to deliver measurable customer outcomes 
Drive onboarding, utilization, value realization, retention, and renewals for premium digital products, with an initial focus on reducing churn and accelerating time-to-value 
Grow meaningful engagement across Deere’s digital ecosystem, including Operations Center Web, Equipment Mobile, and JD, Deere’s AI-powered customer assistant, as the foundation for premium digital growth, establishing baselines and measuring behavior change after intervention 
Close the gap between Organizational Health insights and customer action, driving setup, connectivity, and proactive outreach where dealers cannot reach 
Build community learning and customer advocacy programs that enable peer-to-peer learning and amplify customer success 
Identify key drivers of adoption, renewal, and churn, and surface customer insights to support continuous product improvement and implementation tactics 
Partner across ISG and A&CS Product Management, Tech Comm, Region teams and dealers to deliver a connected, less siloed customer experience across Deere’s digital ecosystem 

VISA Sponsorship is NOT available for this position 

What Skills You Need

Builder Mindset: Thrives in ambiguity, with the ability to take an operating model from concept to execution: discover, define, develop, deliver 
Leadership & Influence: Ability to influence a team and across organizations without direct authority to drive aligned, cross-functional outcomes 
Technical Knowledge: Strong understanding of digital and precision technology, including connectivity, and data management systems 
Customer Knowledge: Ability to talk shop with customers, understand their operations, and identify how digital tools can help improve their results 
Data-Driven: Ability to use customer health signals and metrics such as effort to value (E2V), utilization, retention, and CSAT to prioritize action and measure impact 
Communication Skills: Excellent verbal and written communication skills, with the ability to deliver executive-ready updates and convey technical information to non-technical audiences 
What Makes You Stand Out

Familiarity with Deere digital products such as Operations Center, Equipment Mobile, PRO Service, and PRO Enterprise 
Demonstrated experience working directly with customers and dealers to accelerate technology adoption 
Experience applying customer success practices such as guided onboarding, health scoring, playbooks, community learning, and customer advocacy 
Experience building operating models, governance forums, and executive reporting from the ground up 
Demonstrated experience working broadly across John Deere, collaborating with multiple teams, functions, or business units to drive impact 
Experience using AI to turn customer data into proactive action and efficiency, and championing AI adoption across teams 
Education
 

Ideally you will have a degree or equivalent related work experience in the following:

Bachelor’s degree or equivalent work experience 

What You’ll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you’ll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

Flexible work arrangements
Highly competitive base pay 
Savings & Retirement benefits (401K and Defined Contribution)
Healthcare benefits with a generous company contribution in the Health Savings Account
Adoption assistance
Employee Assistance Programs
Tuition assistance
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Vacation and Holiday Pay

 $109,548.00  - $164,316.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company’s board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.