IS&T Field Lead

Employer description

Requisition ID: 300064 

 Relocation Authorized: National - Family Telework Type: Full-Time Office/Project Work Location: Various Work Locations USA 

Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world’s infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Project Overview:
Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site in Pecos, TX

The IS&T Field Lead will work with a group of IS&T Technicians who provide support for IS&T infrastructure and services across both the site and field offices.

The IS&T Field Lead oversees a complex, large-scale hybrid cloud and on-premises infrastructure. This includes managing technical guidance for support tickets, providing executive-level white glove services, resolving complex technical issues, and implementing technical solutions. In addition to these duties, the IS&T Field Lead leverages their technical experience to personally deliver a broad spectrum of end-user support, including the administration and management of cloud-based services and physical hardware assets as required.

Job Summary:
This position is also responsible for managing upgrades and new technology projects, ensuring smooth operation and continuous improvement of IS&T systems at the project site.

Major Responsibilities:
Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutionsDevelops IT support guides, training material and shares knowledge, ensuring IT teams know how to configure and support any deployed solutionsCoordinates and leads special projects and tasks with cross-functional teams on as needed basisProvides proactive executive white glove support globally (direct as well as remote)
Responsible for reporting on metricsIdentifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as neededFollows the established technology standards, policies, support processes and security requirementsConducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action
Performs technical support actions, including, but not limited to:Endpoint configuration (PCs as well as mobile devices), deployment and upgradeDeploy and support standard collaboration technologies (O365) such as Microsoft Teams, OneDriveTroubleshoot Teams and HP/Poly video conferencing endpoints and smart displays like Surface HubsPerform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNowResolve incidents, request and tasks for deployed infrastructure services to end-users, including resolving complex problemsSupports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions)End-user hardware assets and configuration life cycle management through tools like ServiceNowPerforms moves, adds, and changesTravels to offices / job sites for short term project support as needed.Basic Required Qualifications
Desirable

Microsoft Azure FundamentalsITIL v4 Foundation certificationMicrosoft 365 Certified: Enterprise Administrator ExpertProject Management Professional (PMP) certificationCisco Certified Network Associate (CCNA) 

Required Knowledge and Skills:
Interpersonal SkillsExcellent interpersonal and stakeholder management skillsExcellent written and verbal communication skillsExcellent time management skills and ability to work under pressure to meet deadlinesExcellent ability to manage competing priorities

IT Infrastructure Management Experience (Advanced)Providing solutions, troubleshooting complex issuesExpertise in ServiceNow IT Service Management (ITIL)Fully proficient in managing IT hardware assetsExperience in IT vendor managementAdvanced knowledge of Information security practices

Technical Knowledge (Advanced)End User computingWindows 10 and 11Virtual Desktop InfrastructureMobile Device Management\Modern Collaborative Technologies & Cloud Computing ToolsHP/Poly & Microsoft Teams Enterprise Voice and Video ConferencingMicrosoft 365 – Teams, SharePoint, OneDriveAzure Active DirectoryPower-BI and Power-App

DesirableKnowledge of Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.)Knowledge of the software and integration architecture for document management, project controls, engineering, workflows and dashboardsExperience of mid-scale Engineering, Procurement, and Construction (EPC) projectsEducation and Experience Requirements:
Requires bachelor’s degree (or international equivalent) and 8 -10  years of relevant experience or 12-14 years of relevant work experience
Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world’s toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of “One Team,” respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to [email protected]