Senior Field Services Engineer (R6380)

Employer description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

The HMS Demo & Test Operations Support role is responsible for coordinating demo flight operations, equipment staging, transportation, logistics, site support, and field execution for flight test campaigns, demonstrations, operational evaluations, and customer events—ensuring personnel, platforms, payloads, communications, ground control systems, and supporting equipment are ready where and when needed.
The HMS Demo & Test Operations Support role serves as the demonstration and flight test operator and SME for Group 1/2 UAS assets and their operational use. Responsibilities include engaging operators, customers, and mission stakeholders to understand mission requirements and constraints; developing tactics, techniques, and procedures (TTPs) and concepts of operations (CONOPS) aligned with customers’ mission-essential tasks; and supporting operator familiarization, training, and documentation for effective autonomy-system use.
This position works closely with software, systems, and flight test teams to support the integration, validation, and operational assessment of autonomy capabilities in lab, ground, and flight environments.