AI/ML Engineering Director

Employer description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Data Science and Data Engineering

Job Qualifications:

Skills:

Collaboration, Digital Transformation Initiatives, Innovation, Performance Driven, SustainabilityCertifications:

NoneExperience:

5 + years of related experienceUS Citizenship Required:

Yes

Job Description:

GDIT is seeking a Director-level AI/ML Engineer to support CCaaS & AI digital transformation initiatives across federal and public sector environments. This role combines hands-on architecture, POC development, and presales engagement. Candidates must be able to prototype solutions, lead discovery sessions, present architectures to executives and develop AI capabilities end-to-end.

 

This role is focused on modernizing citizen and employee engagement through strategic adoption of AI, automation, analytics, and workflow optimization. This position has strategic advisory and architectural responsibilities and benefits from a strong understanding of operational delivery models.

 

Successful candidates bring deep experience from previously leading advanced analytics, AI/ML, modeling, simulation, optimization and/or decision intelligence capabilities to advise clients on modernization strategies and technology roadmaps.

 

Key Responsibilities

Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing modelsDesign future-state support models emphasizing AI, automation, self-service, and workflow orchestrationDevelop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectivesAnalyze client data to create value-based proposals demonstrating return on investment and measurable cost savingsAdvise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutionsBrief internal and customer stakeholders on the technologies and methodologies described in the required qualificationsSupport capture and business development efforts such as responding to proposals, request for information and whitepapersSupport transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service ManagementFacilitate workshops, stakeholder interviews, and operational assessmentsConvert operational pain points into scalable technical and process solutionsProduce architectural documentation, transformation strategies, business cases, and executive-level briefingsCollaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirementsEvaluate, recommend and implement technologies including:Conversational AI/chatbotsVirtual agentsIntelligent routingKnowledge-Centered Service (KCS)Robotic Process/Agentic Automation (RPA)Workflow automation platformsAgent Assist capabilitiesPredictive analytics and reporting
What Success Looks Like

Reduced dependence on labor-intensive support modelsIncreased automation and self-service adoptionImproved customer and employee experienceFaster resolution times and operational efficiency gainsMeasurable cost optimization through AI-enabled transformationSustainable modernization strategies aligned to mission objectivesDemonstrated portfolio growth based on successful sales activities
Required Qualifications

Education: Bachelor’s Degree in Information Technology (or equivalent experience)Experience: 5+ years of related experience required; 15+ years of related experience preferred, including 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical fieldSecurity Clearance Level: Must be able to obtain and maintain a Top Secret security clearanceUS Citizenship RequiredLocation: RemoteExperience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries (Federal, State & Local, retail, financial services, insurance, healthcare, telecom, technology etc.)Experience designing or implementing AI and automation solutions within support organizationsAbility to assess and redesign support operating models for efficiency and scalabilityStrong executive communication and client-facing consulting skillsDemonstrated experience owning/supporting a portfolio of work to include delivering to a cost model or owning P&LFamiliarity with Agentic and Gen AI-enabled support capabilities and copilotsExperience developing business cases or ROI/Cost models for automation initiativesHands-on experience with AI/ML competencies such as:Virtual AgentsLLM orchestrationAgentic AI patternsSafety, compliance and guardrailsConversational designAI evaluation frameworksPrompt engineering and context engineering
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in data science and engineering at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.

#GDITLA

The likely salary range for this position is $170,144 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans